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<p><span id="isPasted" style="color: rgb(65, 64, 66); font-family: sofia-pro, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We&#x2019;re sorry to hear you&#x2019;re having a problem with earning points. To quickly resolve the issue, please contact our Beauty Advisors at 1-877-869-9420 or&#xA0;</span><a href="mailto:BeautyAdvisors@janeiredale.com" style="box-sizing: inherit; transition: color 0.3s ease-in-out 0s; --outline-size:max(2px,0.08em); --outline-style:solid; --outline-color:currentColor; color: rgb(200, 123, 103); cursor: pointer; text-decoration: none; font-family: sofia-pro, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">BeautyAdvisors@janeiredale.com</a><span style="color: rgb(65, 64, 66); font-family: sofia-pro, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. They&#x2019;ll be very happy to help.</span> </p>

We’re sorry to hear you’re having a problem with earning points. To quickly resolve the issue, please contact our Beauty Advisors at 1-877-869-9420 or BeautyAdvisors@janeiredale.com. They’ll be very happy to help.

I don't seem to be earning points for my activities. How can I fix this?

Can I order by phone?

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How long will it take for my order to arrive once it has shipped?

Do you charge sales tax?

Order Questions

Processing & Delivery Times

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Shipping

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Return & Exchange Instructions

Returns & Exchanges

What is jane iredale Beauty Rewards?

How do I start earning points?

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Do my points expire?

How do I redeem points?

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I made a purchase before joining jane iredale Beauty Rewards. Can I earn points for previous orders and activities?

Can I use jane iredale Beauty Rewards at my local jane iredale retailer?

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I didn't receive any notification about my birthday savings. How can I fix this?

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Offers

What is Auto Replenishment?

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Auto replenishment

What payment methods do you accept?

What is Shop Pay Installments?

Are there any fees to use Shop Pay Installments?

Will my credit score be impacted by using Shop Pay Installments?

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Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Shop Pay Installments?

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Shop Pay Installments

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For Professionals

Where can I buy a jane iredale eGift card?

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How much does shipping cost for my eGift card?

Where can jane iredale eGift Cards be redeemed?

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Is there sales tax?

What happens if I need to return a purchase made with an eGift card?

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eGift Cards

What is your makeup artist program?

What does a Clean Beauty Artist do?

What are the perks of being a Clean Beauty Artist?

How do I apply and what happens after I apply?

How will I be compensated for my work as a Clean Beauty Artist?

Makeup Artist program

I don't seem to be earning points for my activities. How can I fix this?Updated a year ago