Return & Exchange InstructionsUpdated a year ago
Please be advised that prior authorization is required on all returns and exchanges. Any return or exchange sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of jane iredale.
Follow the steps below to return or exchange the item(s):
Call us at 877-869-9420 or via email at [email protected] A Beauty Advisor will provide you with a return authorization number and a pre-paid return label will be sent to you via email.
Print the label from your email.
Pack items into a box and include your return authorization number. Seal the box and affix the pre-paid label to the outside.
If your return label is not available, please return items to:
11 River Street
Great Barrington, MA 01230
Take the package to any USPS pick up or drop off location.
We are not responsible for return packages that are lost in transit.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account.
Please note that all returns must be sent to our online team at jane iredale and not your local jane iredale retailer. Any items returned to your local retailer cannot be accepted.
janeiredale.com e-Gift Cards cannot be returned or exchanged.
If you have questions about returns and exchanges, please contact us by phone at 877-869-9420 or via email at [email protected].