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Order Questions

5 articles

Answers to your questions about your order!

Articles

Can I order by phone?

If you would rather purchase by phone please call our toll-free phone number: 1-877-869-9420; or if you are calling from outside of the United States, please call +011-413-429-2040. Our Beauty Advisors are here to take your order Monday-Friday, 9am t

Where is my order?

You may check the status of your order by logging into your account. If your order has already shipped, you can track the status of your shipment by clicking on the tracking link in your shipping confirmation email. Or, you can contact a Beauty Advis

How do I change or cancel my order?

Please contact a Beauty Advisor via email at [email protected] or you may call our toll-free number, 1-877-869-9420. We will try our hardest to accommodate your request.

How long will it take for my order to arrive once it has shipped?

Delivery time will depend upon the shipping method. If you selected USPS Priority, it is approximately 2-5 business days. USPS Express shipping is 1-2 business days. Learn more about processing and delivery times here.

Do you charge sales tax?

Yes, tax is automatically calculated on each order based on local tax laws.