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TikTok Shop Orders

Answers to your questions about your TikTok Shop order

Can I edit my TikTok Shop order?

Thank you for your order! Once the order is placed you will not be able to edit your order. If your order is incorrect, please contact us right away to see how we can help. You can reach us a 877-869-9420 or [email protected].

Can I cancel my TikTok Shop order?

You will have one hour after you complete your purchase to cancel your order. You will go to your Order Center on the TikTok app and select the order you want to cancel. You’ll then have the option to cancel if it’s within the cancellation window.

Where can I get the tracking number for my TikTok Shop order?

You will be sent a tracking email directly from TikTok when the order ships. You can also check your tracking in your TikTok app.

I’m not happy with my TikTok Shop order. How can I return or exchange it?

Your TikTok Shop order is non-exchangeable. To initiate a refund log into your TikTok app and follow the instructions they provide.

Can I apply a janeiredale.com promotion code to my TikTok Shop order?

janeiredale.com’s promotions are unique to janeiredale.com and are not available on TikTok Shop.

How long will it take for my order to arrive once it has shipped?

Delivery time will depend upon the shipping method. If you selected USPS Priority, it is approximately 2-5 business days. USPS Express shipping is 1-2 business days. Learn more about processing and delivery times here.