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<p>Your TikTok Shop order is non-exchangeable. To initiate a refund log into your TikTok app and follow the instructions they provide.</p>

Your TikTok Shop order is non-exchangeable. To initiate a refund log into your TikTok app and follow the instructions they provide.

I’m not happy with my TikTok Shop order. How can I return or exchange it?

Order Questions

TikTok Shop Orders

Can I order by phone?

Where is my order?

How do I change or cancel my order?

Do you charge sales tax?

How long will it take for my order to arrive once it has shipped?

janeiredale.com Orders

Can I edit my TikTok Shop order?

Can I cancel my TikTok Shop order?

Where can I get the tracking number for my TikTok Shop order?

Can I apply a janeiredale.com promotion code to my TikTok Shop order?

Processing & Delivery Times

International Shipping Information

How do I get my tracking number?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

Why can't I track my order?

Shipping

Return & Exchange Policy

Return & Exchange Instructions

Returns & Exchanges

What is jane iredale Beauty Rewards?

How do I start earning points?

How do I know how many points I have?

I don't seem to be earning points for my activities. How can I fix this?

Do my points expire?

How do I redeem points?

Can I use my rewards coupon and an offer code?

I made a purchase before joining jane iredale Beauty Rewards. Can I earn points for previous orders and activities?

Can I use jane iredale Beauty Rewards at my local jane iredale retailer?

How do I unsubscribe from jane iredale Beauty Reward emails?

I didn't receive any notification about my birthday savings. How can I fix this?

What are your current offers?

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn't working.

I forgot to add a promo code but already made a purchase.

Offers

What is Auto Replenishment?

How do I use Auto Replenishment?

Auto replenishment

What payment methods do you accept?

How do Shop Pay installments work?

What is Shop Pay Installments?

Are there any fees to use Shop Pay Installments?

Will my credit score be impacted by using Shop Pay Installments?

How do I use Shop Pay Installments?

Where can I use Shop Pay Installments?

Can I use Shop Pay Installments as an international customer?

How does the payment schedule work?

Where can I find out more about Shop Pay Installments?

Where can I find common questions about payments?

When will my items be delivered if I use Shop Pay Installments?

Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Shop Pay Installments?

How do I return or exchange an item purchased using Shop Pay Installments?

What if I can't pay a Shop Pay Installment?

Where can I learn more about the terms of Shop Pay Installments?

Shop Pay Installments

Payment

Where can I buy a jane iredale eGift card?

How will the eGift Cards be delivered?

How much does shipping cost for my eGift card?

Where can jane iredale eGift Cards be redeemed?

How do I redeem my jane iredale eGift Card?

How do I check my balance of my eGift card?

Is there sales tax?

What happens if I need to return a purchase made with an eGift card?

What if I lost my eGift card?

What are the terms & conditions?

eGift Cards

What is your makeup artist program?

What does a Clean Beauty Artist do?

What are the perks of being a Clean Beauty Artist?

How do I apply and what happens after I apply?

How will I be compensated for my work as a Clean Beauty Artist?

Makeup Artist program

I’m not happy with my TikTok Shop order. How can I return or exchange it?Updated 8 months ago